Refund policy
Return & Refund Policy
At Capone Stars, each piece is carefully designed and produced with intention. Due to the limited nature of our collections and the quality standards behind each garment, all sales are final.
We do not accept returns, exchanges, or refunds for reasons including, but not limited to, incorrect sizing, change of mind, personal preference, or ordering the wrong item. We encourage customers to carefully review product descriptions, sizing information, and details before completing their purchase.
Order Concerns & Support
While all sales are final, we are committed to ensuring every customer receives the quality and experience expected from Capone Stars.
If you experience an issue with your order, such as:
- Receiving the wrong item
- Receiving an item with a manufacturing defect
- Receiving an item damaged during shipping
Please contact our support team within 7 days of delivery at:
Please include your order number, a description of the issue, and clear photos of the item so our team can properly review your concern.
Damaged or Incorrect Orders
If your claim is approved after review, Capone Stars may provide a replacement or another appropriate resolution at our discretion.
Claims submitted after the 7-day period, items that have been worn, washed, altered, or damaged after delivery may not be eligible for assistance.
Cancellations
Orders begin processing shortly after purchase. Because of this, we cannot guarantee cancellations or modifications once an order has been submitted.
Final Sale Policy
By completing a purchase on the Capone Stars website, you acknowledge and agree that all purchases are final and that returns, exchanges, and refunds are not accepted except in cases involving approved product defects or fulfillment errors.
For any questions or concerns regarding your order, please contact:
Thank you for supporting Capone Stars.